Staff are friendly and straight forward. The waiting area is clean and the coffee/water is a nice option while you wait for service. I like buying the discounts on the $120 Car Care Club. I feel that builds loyalty and repeat business for you and a valuable incentive for the customer.
We were in for diagnostic services. The services were provided and communicated in a professional manner.
Mostly, what I like the best is the superlative customer service. In this day and age, it is something very special. I also know that I can absolutely trust Ken’s Automotive!
Fast and courteous service. I never feel like in being bamboozled or talked into things I don’t need. Very honest people.
I don’t know that I have specific thoughts for improvement, but being new to/back in the area, I’m curious to see how prices compare to other places. The service and staff were very professional, timely, and helpful throughout the process, however!
Very friendly, courteous staff. Worked with me to get my truck repaired in a day on a moments notice.
2nd visit and I feel Ken’s does quality work, and communication for future issues is excellent. I would like to get a better understanding of what the repair is going to cost.
Austin performed an oil and filter change and further tried to find the problem with my brake lights not functioning. He and Chris then checked other areas of the system which then required further diagnosis the next day. Chris suspected where the problem was and upon return it was resolved by further testing and the… Read more »
We appreciated the quality of work on our car. Also, we respected the openness of you all not doing work on our steering wheel that wasn’t necessary at this time…which saved us $100.00’s to $1000.00. They forgot to put on the 2 new wiper blades until after my wife got in the car & started… Read more »
My experience at Ken’s Automotive was really great. It is like going to my old time mechanic, and knowing that your car problem will be diagnosed and you can rely on the repairs being done reliably.
Service was friendly and professional, as usual.
jeffh, MOUNT AIRY
So far everything is running smooth. Your staff was very polite,and understood when we explained the problem. We will come back to your to your shop if we need any further Work. Thank you Jeff Hosford
As always your service is spectacular. As someone who knows little about cars, I thank Butch for his thorough discussion about my car care. Thanks for always sticking by your work, Mark and Donna!
I love that each and every time I take my vehicle to Ken’s for service, all the staff including the mechanics are very professional and truly care about giving you the best service possible. They don’t take advantage of those with minimal car knowledge. They don’t try to get you to repair things that are… Read more »
Always friendly and excellent service
The team at Ken’s Automotive as always, deliver quality car care. It is nice to know, that I can take my car in for any problem and they diagnose accurately what is wrong and fix it. I am very pleased with the service and the friendliness of the
They fixed two electrical problems that another garage could not find. They also did it for a reasonable price.
Ken’s Automotive was great. They were very honest and upfront with us about the condition of our car. They were also very flexible in scheduling so we could have our cars looked at in a timely manner. I will continue going here for all my car needs and I highly recommend them!