Testimonials And Reviews

Ken’s Automotive & Transmissions Customer Testimonials

Ken B. | February 2021

I live in Kansas City and Ken’s Automotive is in Frederick Maryland and yet they were able to provide me with excellent service at an outstanding value. Now for the backstory. I was looking online at a Corvette in Frederick Maryland. I didn’t want to buy a car with out someone looking at it , That is where I found Ken’s Automotive. I chose Ken’s over other companies due to the outstanding Google reviews that Ken’s had. I knew I mader the right decision when I called and spoke to BJ, I told her what I was trying to accomplish which has to have someone be my eyes and ears in Frederick an to give the car a thorough inspection before I bought it BJ is a car guy who just happens to be a girl. BJ said that they would coordinate with the dealer to bring the car back over to the the shop and begin the evaluation process, A couple of hours in to it, BJ and I spoke and she went over the whole vehicle and provided a detailed report on what was wrong with the car. All for $111.00, You will not find anyone who provides so much service at such a low price Make Ken’s your first choice when looking for an auto service shop You will not be disappointed!!! ”

Shabbir K. | January 2021

As a new customer, my experience with Ken’s was amazing! I called them because I needed a pre-purchase inspection in a short time-frame for a used car I was considering for purchase. Even though they were booked, they were able to squeeze me in at 7am the next morning since I was able to drop off the car the night before. Though most of my communication was over the phone, everyone I talked to was extremely friendly and pleasant. Tyler listened to my concerns regarding the purchase and assured me that they’ll take a thorough look at the car and give me a full report. They called me early the next day to inform me that they had completed the inspection and the car was ready. While on the phone, Tyler went over the results and discussed my concern about the brake noise. Instead of trying to convince me to replace the brakes, he assured me that the brakes were fine and the noise would go away once the car was regularly driven. When I picked up the car, I was pleasantly surprised to see a thorough inspection report complete with pictures when I was just expecting a checklist. All in all, I appreciate the friendliness and honesty of the staff, thoroughness of their work, and completion of work in a timely manner. I will definitely be taking this car as well as my other two cars to them for all of my maintenance needs. Great service and highly recommend them based on my experience!

Darcy R. | January 2021

The young ladies that answer the phone are so pleasant and professional. Mark is very thorough in explaining the issues and offering all services needed to fix said issues. Will definitely use Ken’s going forward for our MD fleet services!!

George C. | January 2021

Recent major transmission repair. I was blown away at how responsive Ken’s was to my needs and concerns. I normally do all my own work, but the transmission problem was out of my wheelhouse. I’m careful as to who I allow to work on my vehicles and I’m completely comfortable having Ken’s do work for me in the future. Three thumbs up. Update: 6/8/2020 Follow up visit for transmission work. Everything handled in less than an hour. Didn’t even have time to finish my Big Gulp. Well done. 11/30/2020 update: Once again, Ken’s comes through. Small glitch in the transmission computer. They took it in with less than 24 hours notice the day before Thanksgiving and had it done before dark. Found an awesome pumpkin pie on my driver’s seat. Who does that? Ken’s does. Can’t recommend them enoug

Devin L. | January 2021

Service Above and Beyond the competition. Locally and Family Owned. My Challenger with 200,000k is driving like the day I first bought it. Exceptionally Fair Pricing and Diagnosis. I thought I needed new brakes, turns out i did not, and they let me know!

Cheryl R. | January 2021

Service is always friendly. I received a surprise when I noticed my driver side door no longer creaked. While getting my vehicle serviced (oil change & tune-up), Tyler put something on it to stop the creaking. A small gesture that goes a long way! Thank you and of course, I’ll be back!

James F. | December 2020

I first went to Ken’s when my Mercedes was stuck in second gear. They were able to diagnose and fix in good order. I have since returned for several difficult problems with an older car. I am now a regular customer and enjoy a first class operation that is close to where I live.

John L. | December 2020

I have been trusting Ken’s with my vehicles for over 20 years now. They just replaced the clutch and flywheel on my Mustang and I couldn’t be happier about the professionalism that they showed me and have always showed me!!

Ronald B. | Aug. 24, 2018
Quality work and good communication. Very prompt in completing the work.

Charmaine W. | August 2018
My van was not starting and they took the time to jumpstart my van and drive it back to the shop to see what was the problem. Thankfully it only needed a new battery!

Nathan R. | August 2018
Was traveling from West Virginia and started having problems with my F350, the owner Mark was very gracious as his mechanics were out to lunch so he took my truck for a drive, came back fixed it and had me on the road again in no time. I would highly recommend Ken’s Automotive and if I lived there I would bring all my vehicle’s to him. Thank you once again! (And even helped me with directions thru traffic, downloaded the Waze App on my phone!)

Tim C. | August 2018
Ken’s Automotive completed service on my BMW. They had me in and out with friendly efficient service. This will definitely be my go to automotive service center.

Jeremiah B. | July 2018
Such true professionals. I really appreciated the honesty, and the estimate before performing any service. They have definitely made us a loyal customer on the first visit.

Cristal A. | July 2018
They are super helpful and friendly

Peter G. | July 2018
Family atmosphere. Outstanding service!

Jayquan W. | July 2018
Great service, even better work. Very professional and knowledgeable about what needed to be done. I would bring my car back for repairs if I am ever in the area.

Michael L. | May 2018
Been going here for a few years for oil changes as well as other major jobs. Fast service and they are fair and honest.

Toni E. | April 2018
Wonderful service and terrific staff! Very helpful and knowledgeable. I always know how much repairs will be and everything is done in a very timely manner.

Andrew W. | January 2018
Ken’s Transmission is the place to get your transmission taken care of!!!

Margaret S. | November 2017
My husband (Ed Hough) has been doing business with Ken’s for years… They have rescued him along the roadside, performed routine service for his trucks and maintained his vehicles well over 100K miles. They even had to rescue me in a parking lot when I left the lights on and ran the battery down. Always reasonable prices, the turn around for service is timely and as others have mentioned, there is always a genuine “What can we do to help you” attitude.

Alicia W. | November 2017
Amazing customer service!

Cheryl R. | November 2017
Service is always friendly. I received a surprised when I noticed my driver side door no longer creaked. While getting my vehicle serviced (oil change & tune-up), Tyler put something on it to stop the creaking. A small gesture that goes a long way! Thank you and of course, I’ll be back!

Charles P. | October 2017
Awesome customer service. My mechanic referred me to Ken’s. I had an slight issue with my truck. They didn’t think twice with correcting the issue. They truly care about there customers, will use and refer my friends and family. awesome service.

Rob W. | October 2017
Having recently retired and now living on a fixed income, I decided to give my 2003 Highlander with 220K miles on the odometer some much needed service and try to extend its life a bit longer. Went to several auto repair shops in town for estimates and settled on Ken’s for a lot of the reasons mentioned in these reviews. Am very pleased so far with their professionalism, quality of service, and “can do” attitude, not to mention their Royalty Rewards program. Thanks for all you do.

Ronald O. | October 2017
These guys are top-notch. Had new tires put on my car I needed it by a certain time and they went above and beyond the Call of Duty to get it to me. Fantastic service. One very pleased customer

Elsa P. | September 2017
Started using Kens auto when my Honda broke down…they were very attentive to my needs and did a great job. Now use them for my regular maintenance work. They are friendly and prompt to get job done! Definitely will recommend them.

Dana B. | Jul 29, 2017
You could not ask for a more professional organization then Ken’s Automotive & Transmissions. They keep you informed throughout the process and usually have your vehicle done prior to the scheduled time. As a bonus when having an oil change and tire rotation your vehicle is fully inspected and you are emailed a report with pictures documenting who the service tech, showing the color of your different fluids and possible service you might need performed in the future. They are truly a 5 Star organization.

Ashley S. | Jul 8, 2017
The entire experience from start to finish at Ken’s was simply perfect. They completely knocked it out of the park. With the new system they sent me pictures and a complete review of my car and what needed to be done or was recommended and I was able to choose which things I wanted, they even emailed me a detailed estimate to help make the decision. They didn’t pressure me at all and let me make my own decision. When my car was done Mark even drove it down to my job and met me to drop it off. He went one step further and even put money in the parking meter for me. Amazing service. I love being able to support a local business and they have a customer for life!

Patrick T. | Jun 29, 2017
Great service. Almost always get it right first time but they always have great service. A little more expensive than other places but we’ll worth it.

Robert J. | Jun 22, 2017
You’ll be happy your car broke down. It’s hard to find a place where you can blindly trust what they tell you about your car. But at Ken’s you can. I’m the type of guy who goes to Jiffy Lube and second guesses the guys when they tell me my oil needs to be changed. However, when I go to Ken’s, they could literally tell me that my car is possessed by a poltergeist so they need to bring in a Priest to conduct an exorcism and I would not question it. That said, I’d probably sell the car because I don’t really do ghosts, but that’s about me. Look, unless you take pride in being a moron (and if you do then hey, to each his own), just take your car to Ken’s.

Lynn D. | May 17, 2017
They keep my 2002 Honda CR-V humming and that keeps me happy 😊